NuMega Solutions is committed to customer satisfaction.

• All refused packages will be accepted back in stock, and a refund will be processed within 1-3 business days for the merchandise less 15% restocking fee and shipping charge. No exceptions.
• If product is being returned because the customer ordered the wrong part, customer will be charged a 15% restocking fee.
• Restocking fee for either non-defective, unused or unopened items returned is 15%.
• If product is being returned as defective, and it is found by NuMega Solutions not to be defective, customer will be charged a 15% restocking fee or the product will be shipped back at customer’s expense if it was received after 14 days from the date of invoice.
• Items returned without all accessories will be subject to a 15% restocking fee.
• If product is being returned because customer ordered the wrong part, customer will be subject to a 15% restocking fee and credit will be issued at the current sales price if the returned product was received after 14days from the date of purchase.
• SHIPPING CHARGES ARE NOT REFUNDABLE!
• Any opened software will not be accepted under any circumstances.
• Shipping of the product back to us in proper packaging is totally customer’s responsibility. Product being returned in an envelope or with insufficient packaging will be refused and warranty will be voided. Please make sure the product is not moving around freely in the box and is securely surrounded by packing material.
• Please use a carrier with tracking capability in which proof of delivery is available.
• In case the package sent back to us is lost or damaged; the shipper (sender) needs to file a claim with the carrier in order to recover the funds. Responsibility for the package and its contents in this case

Several manufacturers have imposed no-return restrictions on us which requires us to adhere to the following return policy.

• All products are covered by the manufacturer’s warranty against defects. Due to certain manufacture’s return policies, you will be required to contact those manufactures (including Apple, IBM, Compaq, Hewlett-Packard, Sony and others) directly to repair, replace or return your products. Please be sure to ask your sales advisor about our warranty programs and specific return conditions before you purchase.
• No returns will be accepted without a Return Authorization (RA) Number. With manufactures allowance a Return Authorization Number may be requested 14 days from the invoice date. After 14 days from your invoice date, you will be required to contact the manufactures directly to repair, replace or return their products.
• Please Keep All Boxes and Packing Intact.
• All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused. All RA Numbers must appear on the shipping labels we provide on the back of your labels we provide on the back of your packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All Items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc.
• Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective.
• Software: Only unopened packaged software is returnable up to 14 days from invoice date. All other software is not returnable. Software licensing products are not returnable.
• Unopened product: If the supplier’s factory seal is intact, you may return an unopened product for exchange or refund within 14 days of your invoice date (if permitted by manufacture’s return policy), subject to a minimum 15% restocking fee.
• Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments.
• Any deviation from the return process outlined above will result in a delay of your refund, an additional restocking fee up to 30%, and possibly a refusal of your return.

Refunds will take up to 14 business days to process from the date that Micro Center receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.